Refund & cancellation policy
This policy covers fees for trade marketing and wholesale activation services sold by Cloudfabricbase Trade Marketing. It does not apply to product retail, shipping, or software subscriptions — we do not offer those.
Eligibility
Refunds apply only to fees paid directly to us under a written quotation or engagement letter for services such as channel activation design, distributor programs, in-store trade programs, trade event activations, field briefings, or launch waves.
Timeframe to request
Refund requests must be sent in writing to hello@cloudfabricbase.digital within 14 days of the invoice payment date, or before the kickoff date stated in the scope — whichever is earlier — unless the engagement letter sets a different window.
Full refunds
A full refund of prepaid fees is available if we cancel the engagement for reasons within our control, or if you cancel in writing before any kickoff work begins and before we have reserved third-party resources (venues, print, freelancers) on your behalf.
Partial refunds
If work has started — including discovery calls beyond the complimentary brief, drafting of channel maps, or booking of field resources — we refund prepaid fees minus fees for work completed and non-recoverable third-party costs, documented in a closing note.
Non-refundable items
- Completed deliverables already accepted in writing.
- Third-party costs already incurred (print POS, venue deposits, contracted freelancers) that cannot be cancelled.
- Deposits marked non-refundable in the engagement letter to secure a dated market day or briefing slot.
Deposits
Some programs require a deposit to hold dates for trade events or multi-week field waves. Deposit terms appear in the quotation. Unless stated otherwise, deposits are credited to the final invoice and are refundable only under the full-refund conditions above.
Cancellation by the client
Cancel in writing to hello@cloudfabricbase.digital. If cancellation occurs seven or fewer days before a scheduled on-site briefing or trade event we have staffed, the session fee for that day may be charged in full to cover reserved team time.
Rescheduling
You may reschedule a briefing or event date once without fee if you give at least seven days’ notice and a mutually available date exists within 60 days. Further reschedules may incur a rescheduling fee stated in the engagement letter.
No-shows
If client stakeholders do not attend a confirmed briefing or on-site session without 24 hours’ notice, that session is treated as delivered for billing purposes.
Work already started
Drafts, research, and channel maps produced before cancellation remain billable on a time-and-materials basis as listed in the quotation, even if final files are not delivered.
Purchased materials
POS print, sample product, or display materials purchased for your program are non-refundable once ordered with your approval. Unused materials may be transferred to you at cost.
Refund method & processing time
Approved refunds are returned via the original payment method within 14 business days of written approval. Bank transfer fees charged by your bank are not reimbursed.
How to request a refund
Email hello@cloudfabricbase.digital with your company name, invoice number, service name, and reason. We confirm receipt within three business days and state whether a full, partial, or no refund applies under this policy.
Exceptions
Mandatory consumer protections under Thai law, if applicable to your situation, take precedence over this policy. Engagement letters may supersede these terms where both parties sign alternative refund language.
Contact
Cloudfabricbase Trade Marketing, 1/7 Soi Kasem Sukhumvit Klong Ton Khlong Toei, Bangkok, 10110, Thailand, +66 02259629046, hello@cloudfabricbase.digital.